At Sativa Indica Seed Bank, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be transparent, fair, and accommodating. Here are the key aspects of our return policy:
1. Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Some products may have specific eligibility criteria, so please check the product description for any special instructions.
2. Timeframe:
You may initiate a return within 30 days from the date of receiving your order. After this period, unfortunately, we may not be able to process your return.
3. Return Process:
To start the return process, please contact our customer support team. They will guide you through the necessary steps, including providing you with a return authorization and shipping instructions.
4. Refund or Exchange:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your return. If approved, you may choose to receive a refund or exchange the item for a different one, as per your preference.
5. Refund Processing:
Refunds will be processed promptly, and a credit will automatically be applied to your original method of payment. Please note that the processing time may vary depending on your financial institution.
6. Exceptions:
Some products, due to their nature, may not be eligible for return. This includes personalized items or products marked as final sale. Please review the product description for any specific return restrictions.
We value your feedback and are committed to resolving any issues you may encounter. If you have questions or concerns about our return policy, don't hesitate to contact our customer support team.
Thank you for choosing Sativa Indica Seed Bank. Your satisfaction is our priority!
